We help you design experiences with emotion and purpose that change the way people think, feel and act. Leave with the modern toolbox for understanding, designing and delivering meaningful experiences.



Get a toolbox filled with facilitation methods and design mindsets to create engaging experiences that are authentic, and meaningfully build relationships to your audience.


Learn why experience design is an effective lens to help you navigate through complexity with purpose and clarity, by focusing on the experience of people your organizations serves.


Become a more confident and effective leader and facilitator, through learning the language, mindsets of experience design. Develop the skills that you need as a designer to make good strategic decisions.



Kaospilots Experience Design Course from What Took You So Long? on Vimeo.




  • You are ready to explore how experience design methods can level up your offerings to customers and or participants in trainings you lead.
  • You are already in the process of transforming the experiences you offer your customers to make them more meaningful, creative & engaging, and want a modern methodology to do it better.
  • You are consultant or change facilitator that wants to develop professionally and harness the power of an experience design approach to creating transformative learning experiences.
  • You work professionally as an experience designer within the tech field, but you want a new and bold perspective on your work. If this is you, the course will enable you to work with more complex challenges, as well as make the application of your knowledge more holistic, and meaningful.




At Kaospilot all teaching is done using Stanford d.school inspired or Kaospilot educational methods. These methods are biased towards action, interdisciplinary collaboration and focused on creating human outcomes through an experiential learning cycle. The backbone of the 3-day program is real world challenges that participants bring into the course. During the 3 days, the challenges will be solved through the creation of unique experience design solutions using the 5E and Core Meaning Experience Design models. Theories are immediately translated into hands on practice and exercises so the participants leave with a practical understanding of everything they learn.





  • Meaningful User Insights – Learn how to understand and map your customers needs and desires of today and tomorrow, and creating human centered insights to drive profitable opportunities at strategic level.
  • Human Centered Innovation Learn how to apply the experience models to create powerful innovation to your organizations: Branding, Marketing, Sales, and other important user touch-points.
  • Iterative Design Method Learn and put into practice our simple and powerful iterative experience design methodology. You will learn to get tangible feedback fast, test your assumptions and make better experiences through co-designing your solutions with your users.
  • Authenticity – Learn how to access your organizational core value and use this to create unique and authentic leverage against competition.
  • Holistic Application – Learn how to create experience value for your employees as well as your customers through powerful mindsets and methods to drive engagement.




Agenda KPXD.001


A profound shift in values and behavior sees consumers, customers, users, visitors and employees turning their back on offerings designed only to feed their material wants and needs. Instead they are searching for long-lasting experiences that activate positive and fundamental values such as sustainability, social responsibility, authenticity and co-creation thus offering meaning and identity in an increasingly individualized, chaotic and changing world.


Customers as well as professionals want personal relationships with more human, honest & value-driven companies, and in the fierce global climate of competition, where it is no longer enough to be the best in ones field, companies depend on more long term loyalty from its customers as well as employees.


At Kaospilot Experience Design we offer a holistic framework for creating new powerful experiences, that bridge a user/customer involvement approach and a process for meaningfully engaging the organization in the innovations they are bringing to the market. This program ensures each participant understands the value of meaningful customer experience to business and can push forward major transformations and product / service innovations that deliver both profit and impact.


Kaospilot Experience Design teaches a toolbox, with simple steps to help you get ahead with unique and decisive experience offerings.





“I have returned back home with a whole community of ‘experience designers’ to network with and a bag of tools of how to design experiences. If you want a WOW, I can highly recommend The Experience Design course.”

Participant Denmark, November 2017 Course



“To have seen experience design without having seen Kaospilot is not to have seen experience design at all, for Kaospilot is the clue to everything.”

Prof. Dr., Kyoichi Murakami. Participant Denmark, November 2017 Experience Design Course



“I came to this course with an idea of how to use culture & experiences as a driver of integration between all the parts and people of the company I am a part of running.

I left with a fantastic experience concept that is in total alignment with my company´s mind-set and possibilities. And now I am back in Sao Paolo making it a reality with my Brazilian team.

Working in such a creatively and professionally designed & facilitated space of true co-creation with a group of amazing international professionals was in short: a life changing experience!”

Luisa Bernardes Martini
, Co-founder of FLAGCX, The Creative Disruption Network, Sao Paolo, Brazil

FLAG is a holding of 14 companies inside the creative and communication industry, based in São Paulo, Brazil, with 350+ employees and a growth rate of 40% a year.



Want to Learn More About Bringing the Course to Your Organization or City?

If you want to position yourself at the center of a network of talented experience designers, we would love to hear from you. We have a simple model to bring the course to new locations, with the help of a local organization. We work with a profit share model, so you will be rewarded for your time. We have an intensive 2-3 day Experience Design immersion program, that can be customized for an individual organization, or delivered as an open signup course. If you think it could be something for you, contact Andy Sontag for an info package: aso@kaospilot.dk



Board of Learning Experience Design

Simon Kavanagh and Frank Leon are world experts in designing impactful learning experiences. We are lucky to have them help us continually improve the learning experience of all Kaospilot Experience Design programs, through evaluating the learning strategy, design and outcomes of the course.


board of Learning experience.001



Kaospilot & Kaospilot Experience Design

Since 1991, Kaospilot have worked systematically with the management of change and co-creation processes. We are a creative and experience design driven school with 100 inquisitive rule breakers from all over the world and a consultancy house that makes training programs in leadership, innovation, education, creativity and experience design. We teach experience design through giving participants of the course a carefully designed experience. We learn experience design through applying theory and method to real word cases that the participants bring into the courses.



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Feb  23-25th 2018 Experience Design Course Rio De Janeirio, Brazil FULL


April 11-13th 2018 Experience Design Immersion Aarhus, Denmark


April 26-28th 2018 Sustainable by Design #postdisposable Immersion Aarhus, Denmark





For more info please contact

Andy Sontag – aso@kaospilot.dk


Courses begin at 09.00 and end at 17.30.

Aarhus Denmark Course map and location








Katja Subrizi Wessling

Katja Proud (1)



Katja has 20 years international experience leading purposeful organizational development and culture to help clients/employers make a meaningful difference. She is a Kaospilot alumni, with experience working at IDEO, Frog, ustwo and has consulted for many fortune 500 companies. Experience design thinking is in her DNA. Her motto is ‘kindness rules’. Read more here.





Andy Sontag (US)


Program Leader Kaospilot Experience Design

Tel. +4552900787

Email: aso@kaospilot.dk


An experience design and innovation consultant, speaker and educator. Bridging the worlds of design and organizational change through consultancy. Andy works for clients globally. Has had the pleasure of being with the Kaospilot Experience Design since the courses inception.




The registration fee for all courses in Denmark is:

€ 1950 including VAT for participants from inside the EU.

€1560 for all participants outside of the EU

This is because of the 25% VAT tax inside the EU.

The registration fee includes materials, lunch, tea/coffee and “brain-food” throughout the program. Accommodation is not included.


  • Fill in the sign-up form (links at top of page).
  • You will receive a mail with further information, once we have reviewed your signup form and accepted your application.



In case of cancellation less than 3 weeks before the course starts, 50% of the registration fee will be refunded.

Cancellation less than one week before the course starts, will result in a refund of 25% of the registration fee.

Cancellation on part of Kaospilot will result in 100% refund of the registration fee.

Participants are always entitled to send a substitute.