A 3 DAY PROFESSIONAL LEARNING IMMERSION ABOUT DESIGNING EXPERIENCES THAT GROW PEOPLE AND RELATIONSHIPS. We help you design experiences with emotion and purpose that change the way people think, feel and act. Leave with the modern toolbox for understanding, designing and delivering meaningful experiences.

A course for experience designers working in the intersections between customer, brand and employee experiences.

Get a toolbox filled with facilitation methods and design mindsets to create engaging experiences that are authentic, and meaningfully build relationships to your audience.

Learn why experience design is an effective lens to help you navigate through complexity with purpose and clarity, by focusing on the experience of people your organizations serves.

Become a more confident and effective leader and facilitator, through learning the language, mindsets of experience design. Develop the skills that you need as a designer to make good strategic decisions.

Kaospilots Experience Design Course from What Took You So Long? on Vimeo.


  • You are ready to explore how experience design methods can level up your offerings to customers and or participants in trainings you lead.
  • You are already in the process of transforming the experiences you offer your customers to make them more meaningful, creative & engaging, and want a modern methodology to do it better.
  • You are consultant or change facilitator that wants to develop professionally and harness the power of an experience design approach to creating transformative learning experiences.
  • You work professionally as an experience designer within the tech field, but you want a new and bold perspective on your work. If this is you, the course will enable you to work with more complex challenges, as well as make the application of your knowledge more holistic, and meaningful.


At Kaospilot all teaching is done using Kaospilot educational methods. We are a part of the Learn Experience Design movement and strive to make our learning experiential through using for example the experiential learning cycle. Our methods are biased towards action, interdisciplinary collaboration and focused on creating human outcomes. The backbone of the 3-day program is real world challenges that participants bring into the course. During the 3 days, the challenges will be solved through the creation of unique experience design solutions using the Kaospilot Experience Design Model and 5E Model. Theories are immediately translated into hands on practice and exercises so the participants leave with a practical understanding of everything they learn.

Screen Shot 2018-10-24 at 09.23.03


  • Meaningful Experience Design – Learn how to plan and execute experiences that meaningfully engage your team and audience.
  • Purpose Driven Development – Learn to lead your teams to work faster and create more impact through using purpose as a guiding organizing principal in the experience your create.
  • Lean Design Approach – Learn to get tangible feedback fast, test your assumptions and make better your experiences continually better.
  • Engagement Strategies – Learn to consistently engage yourself, your team, and ultimately your end users in the employee or customer experiences you design.

COURSE PROGRAM: KPXD Immersion Deck (1) (dragged)


“Customers who had the best past experiences spend 140% more compared to those who had the poorest past experiences.”
– Peter Kriss, Harvard Business Review

The move towards experience design is part of a much bigger shift in society, a shift of what we value and how we make meaning — away from objects towards experiences. The need for designers that understand this experience focused shift is huge, and the market for their services even bigger.

How will your business live up to its creative potential and empower employees to do so as well?
As we move into the age of automation, creativity will be more important than ever. Customers and employees expect experiences not just to be functional, but that they will have a lasting impact on their lives. Customer experience will increasingly be driven by employee experiences that enable employee creativity.

How will you as a leader inspire innovation by continually learning, and enable your team to do the same?
As complexity increases in society, we need design leaders that can look at humanities overwhelming challenges, see the opportunities and take action. This will require leaders that are able to grow, push beyond their own blind spots. This requires continual learning, and expansion of our ability to handle cognitive complexity. What you do once you have reached the edge of your comfort zone is what sets you apart as an individual and as a leader.



“Engagement begins with emotions. If you want to learn how to create meaningful experiences, this is a course that sets the direction. The unique learning process of the Kaospilots creates enormous power among the participants. You thrown yourself into the unknown to land in deep reflection of what you learned from the exercise. Even though the course is only three days, I have learned more here than in several years. The lessons gives you in-depth knowledge of yourself and force you to be able to collaborate with new people in a short period. In addition to useful and clear models (great takeaways), I have had an experience of life.”

– Torbjörn Briggert, Head of Strategy Uncle Unicorn, November 2018 Immersion

“The Kaospilot experience design workshop helped our teams gain a different perspective on what it means to design meaningful experiences. What is it that really matters? How does it feel? What does it change? It was both inspirational and motivating.” 

Patrick Schenck Retail innovation, adidas

“The KaosPilot Experience Design course blows your mind, touches your heart and plays with you to transform the way you conceive experiences… you will get in touch with the human revolution in experiences. It really changed my life!”

– Guilherme Ribeiro Paz, Business Consultant, 2018 Rio Brazil Immersion

“To have seen experience design without having seen Kaospilot is not to have seen experience design at all, for Kaospilot is the clue to everything.”

– Prof. Dr. Kyoichi Murakami, Participant November 2017 Immersion

“I came to this course with an idea of how to use culture & experiences as a driver of integration between all the parts and people of the company I am a part of running.

I left with a fantastic experience concept that is in total alignment with my company´s mind-set and possibilities. And now I am back in Sao Paolo making it a reality with my Brazilian team.

Working in such a creatively and professionally designed & facilitated space of true co-creation with a group of amazing international professionals was in short: a life changing experience!”

– Luisa Martini
, Co-founder of FLAGCX, The Creative Disruption Network

Want to Bring this learning experience to Your Organization or City?

We have a simple model to bring the course to new organizations or networks. We create an immersive 3 day Experience Design program, that can be customized for an individual organization, or delivered as an open signup course. If you think it could be something for you, contact Andy Sontag for an info package: aso@kaospilot.dk

FOLLOW US on Facebook




November 4th – 6th 2020 Experience Design Immersion Germany

November Nov. 25-27th 2020 Experience Design Training Aarhus

Information about getting to and from Aarhus and your stay.

Custom learning experience for your organization?

For an info package please contact:

Andy Sontag – aso@kaospilot.dk


Courses begin at 09.00 and end at 17.30.

Aarhus Denmark Course map and location


The registration fee for all courses in Denmark is:

€1960 excluding VAT

The registration fee includes all materials, lunch, tea/coffee and “brain-food” throughout the program. Accommodation is not included.

All course outside of Denmark have their own price, check the link above to see.


  • Fill in the sign-up form (links at top of page).
  • You will receive a mail with further information, once we have reviewed your signup form and accepted your application.


Katja Subrizi Wessling

Katja Proud (1)


Katja has 20 years international experience leading purposeful organizational development and culture to help clients/employers make a meaningful difference. She is a Kaospilot alumni, with experience working at IDEO, Frog, ustwo and has consulted for many fortune 500 companies. Experience design thinking is in her DNA. Her motto is ‘kindness rules’. Read more here.


Andy Sontag (US)

Program Leader Kaospilot Experience Design

Tel. +4552900787

Email: aso@kaospilot.dk

A Kaospilot,  experience designer, speaker and educator. He focuses on designing experiences that build relationships and grow people. Andy works for clients globally. He has had the pleasure of being with Kaospilot Experience Design since the courses inception.