Experience Design

Program Overview

The quality of the experiences we share defines our ability to connect, grow and change. This three-day course equips leaders, facilitators, and learning professionals with a modern, actionable methodology for designing transformational human-centered experiences—whether for workshops, training programs, events or large-scale organizational change.

Day 1 / HEAD: Reframing

We start by building a common language and thinking models for designing experiences. Through systemic mapping, we will identify underlying challenges and understand leverage points for design. 

Day 2 / HEART: Create Engagement

We will focus on how to create captivating experiences. Let’s explore how we can design for emotional engagement and communication experiences that promote engagement on a deeper level.  

Day 3 / HANDS: Drive Impact

100% hands-on! We will build experienceable prototypes based on co-created cases. Our focus will be on how to be ready for action and developing assessment metrics.

A transformative training and a proven methodology
for crafting experiences that create change that lasts.

Why Choose this program

Practical tools for immediate impact

Participants gain a modern toolbox of facilitation and design methods, including the 5E Model, enabling them to create meaningful, engaging experiences for workshops, events, or organizational initiatives. The hands-on, real-world challenge-based approach ensures that learning is immediately applicable, fostering confidence and effectiveness as designers, facilitators and leaders.

Clear facilitation and systemic thinking skills

The course equips attendees with future-oriented leadership strategies and systemic thinking capabilities. By learning to reframe assumptions and authentically connect with users’ emotions, participants can design experiences that inspire innovation, deepen trust, and create lasting impact in their teams, organizations, or customer relationships.

Transformative learning experience

Beyond theoretical understanding, the course offers an immersive, interdisciplinary learning journey. Participants experience meaningful growth by engaging in exercises that connect deeply with emotions, foster reflection, and inspire creative solutions. This transformative process not only strengthens their ability to design impactful experiences but also shapes their mindset for thriving in complex, dynamic environments.

Learning outcomes

1. DESIGN Transformative Experiences

Master the 5E Experience Design Process and apply a toolbox of methods to craft experiences that inspire behavior change and learning.

2. CREATE Emotional and Meaningful Engagement

Learn to design for emotion using our Meaningful Outcomes framework to foster authentic connection, resonance, and value.

3. APPLY Systems Thinking to Drive Change

Reframe organizational and learning challenges through systems thinking, uncovering root causes and leverage points for transformation.

4. PROTOTYPE, Test, and Iterate with Agility

Gain tools and mindsets for rapid prototyping, learning-by-doing, and embedding iterative learning cycles into your everyday work.

5. LEAD and Facilitate with Purpose and Presence

Build your facilitation muscle and design leadership skills to create environments of trust, creativity, and meaningful engagement.

6. CRAFT User-Centered Experience Design

Apply human-centered design principles to ensure your experiences reflect the real needs, desires, and contexts of your learners or clients.

Who This Course Is For

Rooted in the power of experience design, this course is for L&D professionals, trainers, change makers, and next-generation designers working with workplace design, employee experience, culture change, and behavioral change for systemic impact. It’s designed for those driving learning, culture, and organizational development who want to embed innovative approaches that create tangible shifts:

• L&D Professionals & Trainers: Deepen your expertise and integrate new tools into learning initiatives and experience strategies.
• HR & Culture Leaders: Enable values-driven engagement and development across your organization.
• Change Makers: Lead initiatives in workplace design, employee experience, and human transformational change that drive behavioral and systemic change.
• Consultants & Facilitators: Expand your toolkit with field-tested, high-impact experience design strategies.

Our Approach

With over 30 years of experience, Kaospilot blends theory, creativity, and practice to transform learning design. You’ll work hands-on with the 5E Model and explore how to create Regenerative Learning Spaces—environments that foster autonomy, psychological safety, and collaboration.

We’ve trained more than 3,000 experience designers in 52 countries, supporting innovation in organizations like LEGO, IKEA, Adidas, Sitra, Oxfam and Novozymes. Whether through our open programs or custom-designed collaborations, our approach consistently delivers engagement, transformation, and results.

Testimonials

“This was hands-down the best training I’ve ever had. It was never boring and offered concrete, hands-on tools for thinking about designing your experience. While you learn, you also get an experience you don’t want to end. I 100% recommend taking this course.”

— Line Marcher, Senior Creative Strategist, Novonesis

“The most valuable course I ever joined.”

— Stefan Michels, Director Customer Dialog & Engagement Aldi

“Shifting mindsets is a big challenge for sustainability consultants since stats and data aren’t enough. This course equipped me with a tool set for navigating emotions, and creating meaningful and impactful experiences to open up my clients’ hearts and minds to change.”

— Marcela Svoren, Senior Consultant, Xynteo 

“This was a wow experience from beginning to end! I immediately have put my learnings in action, already the next day after finishing the course. Eye opening, mind bending and life changing!”

— Katarina Blom, Psychologist and Author

Approach

The unique KAOSPILOT approach is built around a rigorous training platform that dynamically combines practice, reflection, and theory. We will work with the 5E Model to speed you through the trial and error in your workshop or event experience planning and give you the language and confidence to deliver an outstanding experience every time. Building on 30+ years of Kaospilot learning experience design, we have trained over 6000 facilitators, designers, and leaders from over 52 countries.

Our approach stems from our unique philosophical standpoint, which is inherently interdisciplinary. It combines elements from both business and design schools, and draws upon project management, organizational development, lean entrepreneurship, interaction design and is grounded in Human Centered Design.

FAQs

What is experience design?
“Experience design is the process of intentionally orchestrating experience elements to provide opportunities for participants to co-create and sustain interactions that lead to results.” – Mat Duerden
At Kaospilot, we design experiences that change how people ❤️ feel, 🗣 think, and ✋🏼 act.

Why is experience design important?
Because experience is everything. It shapes how people learn, relate, and grow. Our methodology equips you to design for engagement, connection, and transformation—across online, offline, and hybrid environments.

How do I become an experience designer?
By practicing. Our three-day course offers foundational theory, tools, and mindset shifts to help you evolve your craft. At Kaospilot, we prioritize context before content, emphasizing experiential learning and thoughtful application. We’ll challenge and support you to test and use everything you learn—immediately and meaningfully.

Can you run this inside our organisation?
Yes, and it is most of what we do. We can tailor this programme to your team, or build a programme from scratch around your own customers, community or challenge. Either way, the first step is a short conversation. See how we work in-company or email Andy at aso@kaospilot.dk.

Official Global Partners:

Tim Logan – 🇩🇪 Experience Design Partner Germany: tim.logan@me.com See LI profile
Ramon Marmolejos – 🇦🇺 Experience Design Partner Australia: ramon@alkimialearning.com See LI profile
Michael Liehmann – 🇦🇹 Experience Design partner Austria: m.liehmann@gmail.com See LI profile
Marite Irvine – 🇫🇷 Experience Design Partner France See LI profile
Tom Goulooze – 🇳🇱 Experience Design Partner Holland: tomgoulooze@gmail.com See LI Profile
Lais Glück – 🇧🇷 Experience Design partner Brazil: lais@gluuuck.com See LI profile
Juliana González – 🇨🇴 Experience Design partner Columbia: julianagonzalezcampos@gmail.com See LI Profile 
Abi Mapúa – 🇵🇭 Experience Design Partner Philippines: abi@kindmindxd.com See LI Profile